Terms of Service
Last updated: 01-Jul-2024
Voluntary & No-liability participation
Counselling is a voluntary and an interactive process of self-reflection and self-discovery. Participating in counseling, in-person or virtual, can have both risks and benefits. Counseling often includes talking about difficult and even painful aspects of one's life, it can include periods of discomfort. In time, counselling often does provide greater insight into how one works, one's thoughts, values and beleifs, helps in understanding relationships and work through difficult periods in one's personal history.
Howeever, there is no guarantee of any particular benefit or change. As a voluntary process, there is no duress whatsoever. Discussions, exercises, suggestions and other aspects of counselling are in no way a direction or injunction. The client continues to be fully responsible for their choices and actions. InnerSight (and referring organizations) are not liable for any choices and actions of the client.
Client Information Disclosure
Counselling is a necessarily personal process, and works with what is disclosed in the counselling process from the client to the counsellor. The counsellor will not seek any access to information from outside the client, including access to social media or professional websites, blogs, journals and other spaces. Clients are encouraged to be as open as they wish to in the counselling process, knowing that only the information they disclose in the counselling process is available for the counsellor.
Client -Counsellor Contact
Contact outside the scheduled counselling sessions is only towards scheduling and management of the counselling sessions themselves. In exceptional circumstances, the counsellor and the client may agree to have specific material contact outside the counselling sessions with specific intent and timelines.
Confidentiality
The counselling service is confidential, and we will not discuss anything about you outside of the counselling process without your explicit agreement, except in exceptional circumstances, such as:
1. There is a threat to life or body, including yours, ours, any other persons or institutions
2. There is reason to believe that child abuse, elder abuse or other situations that require us to mandatorily report to the authorities
3. We are ordered by a court of law and/or as a part of any criminal investigation to disclose information pertaining to our work with you
While we will keep you informed of any breach of confidentiality required, we may need to breach confidentiality even if we don't have your consent under such circumstances.
Use of counselling information in supervision/ learning
The counsellor consults from time-to-time with peers and through structured supervision to understand themselves and their work with you better, so as to bring their best selves to work with you. Counsellors will anonymize all data and present information in ways that do not reasonably reveal any identity.
Collaborative work
Some clients may need their counsellor to work in collaboration with other professionals with whome they might be consulting, such as psychiatrists, clinical psychologists, endocrinologists/ others medical and related professionals, lawyers and others. We will, with the general consent of the client, discuss specifically with such professionals to exchange any relevant information on our work with the client. The client may or may not be included in such interactions at the discretion of the counsellor.
Recording and Data Storage
Counselling sessions are private, and are not recorded in any format without prior consent. We expect similarly that clients will not record any sessions without prior written consent from us. While no recordings are maintained, counsellors do maintain session notes and document their working process in the way that best works for them. These notes and documents are kept securely in their own premises. InnerSight does not collect back or keep session notes at a central location, and only collects high-level data from counsellors for reporting purposes for certain customers. Client notes and other documents are routinely destroyed, typically after 6 months of close of counselling.
Transfer of work
Given that counselling is essentially an inter-personal process, we do not pass on or take on counsellors' notes from or to professionals the client may have consulted before or plan to transition to after working with us. We may, at our discretion, offer or ask for a conference or accept reports/ documentation.
Privacy of documentation
Counsellors' notes and any documentation is private and confidential to the counsellor, and are typically in notations that are particular to the counsellor alone. They are under no circumstances accessible to the client or any representative of the client. Where ordered so by court or other authorities, the counsellor may present reports based on their documentation.
Fees and Payment
All payments are to be made directly to the counsellor, unless otherwise discussed specifically. The fees vary based on counsellors' experience, modality of the counselling process, affordability and other factors, and will be discussed with each client at the start of the counselling process, and again from time to time, should there be any changes. We accept electronic transfers to our bank accounts, payment wallets and other online banking methods. Cash is accepted only under exceptional circumstances.
Cancellation/ Rescheduling/ No-Show charges
The counsellor sets aside time to meet you as per your appointment with them, and while we understand there may be other exigencies that might cause you to cancel, we request that any cancellations or rescheduing be done atleast twelve hours ahead of the scheduled start time. In case you need to change your appointment any closer than that to the appointed time, we will need you to pay for the counsellor's time. We may, at our discretion, offer waivers of cancellation fees or reduction in them.
Discounted fees and "Pay it forward"
We offer deferred payment options and sliding scales/ discounted fees where needed for clients who are not in a position to pay for counselling. We do expect some payment, even if a nominal amount, to ensure there is a financial value placed to value the professional commitment. We assure the same level of services to clients regardless of the payment structure.
We also have a "Pay it forward" process where those who wish to can pay towards subsidizing counselling for those who might need it. You could do this specifically for a number of sessions for specific people, or help us offset discounts we offer in general.
Contact Us
If you have any questions or comments about this Policy, please contact us at [email protected] .
Voluntary & No-liability participation
Counselling is a voluntary and an interactive process of self-reflection and self-discovery. Participating in counseling, in-person or virtual, can have both risks and benefits. Counseling often includes talking about difficult and even painful aspects of one's life, it can include periods of discomfort. In time, counselling often does provide greater insight into how one works, one's thoughts, values and beleifs, helps in understanding relationships and work through difficult periods in one's personal history.
Howeever, there is no guarantee of any particular benefit or change. As a voluntary process, there is no duress whatsoever. Discussions, exercises, suggestions and other aspects of counselling are in no way a direction or injunction. The client continues to be fully responsible for their choices and actions. InnerSight (and referring organizations) are not liable for any choices and actions of the client.
Client Information Disclosure
Counselling is a necessarily personal process, and works with what is disclosed in the counselling process from the client to the counsellor. The counsellor will not seek any access to information from outside the client, including access to social media or professional websites, blogs, journals and other spaces. Clients are encouraged to be as open as they wish to in the counselling process, knowing that only the information they disclose in the counselling process is available for the counsellor.
Client -Counsellor Contact
Contact outside the scheduled counselling sessions is only towards scheduling and management of the counselling sessions themselves. In exceptional circumstances, the counsellor and the client may agree to have specific material contact outside the counselling sessions with specific intent and timelines.
Confidentiality
The counselling service is confidential, and we will not discuss anything about you outside of the counselling process without your explicit agreement, except in exceptional circumstances, such as:
1. There is a threat to life or body, including yours, ours, any other persons or institutions
2. There is reason to believe that child abuse, elder abuse or other situations that require us to mandatorily report to the authorities
3. We are ordered by a court of law and/or as a part of any criminal investigation to disclose information pertaining to our work with you
While we will keep you informed of any breach of confidentiality required, we may need to breach confidentiality even if we don't have your consent under such circumstances.
Use of counselling information in supervision/ learning
The counsellor consults from time-to-time with peers and through structured supervision to understand themselves and their work with you better, so as to bring their best selves to work with you. Counsellors will anonymize all data and present information in ways that do not reasonably reveal any identity.
Collaborative work
Some clients may need their counsellor to work in collaboration with other professionals with whome they might be consulting, such as psychiatrists, clinical psychologists, endocrinologists/ others medical and related professionals, lawyers and others. We will, with the general consent of the client, discuss specifically with such professionals to exchange any relevant information on our work with the client. The client may or may not be included in such interactions at the discretion of the counsellor.
Recording and Data Storage
Counselling sessions are private, and are not recorded in any format without prior consent. We expect similarly that clients will not record any sessions without prior written consent from us. While no recordings are maintained, counsellors do maintain session notes and document their working process in the way that best works for them. These notes and documents are kept securely in their own premises. InnerSight does not collect back or keep session notes at a central location, and only collects high-level data from counsellors for reporting purposes for certain customers. Client notes and other documents are routinely destroyed, typically after 6 months of close of counselling.
Transfer of work
Given that counselling is essentially an inter-personal process, we do not pass on or take on counsellors' notes from or to professionals the client may have consulted before or plan to transition to after working with us. We may, at our discretion, offer or ask for a conference or accept reports/ documentation.
Privacy of documentation
Counsellors' notes and any documentation is private and confidential to the counsellor, and are typically in notations that are particular to the counsellor alone. They are under no circumstances accessible to the client or any representative of the client. Where ordered so by court or other authorities, the counsellor may present reports based on their documentation.
Fees and Payment
All payments are to be made directly to the counsellor, unless otherwise discussed specifically. The fees vary based on counsellors' experience, modality of the counselling process, affordability and other factors, and will be discussed with each client at the start of the counselling process, and again from time to time, should there be any changes. We accept electronic transfers to our bank accounts, payment wallets and other online banking methods. Cash is accepted only under exceptional circumstances.
Cancellation/ Rescheduling/ No-Show charges
The counsellor sets aside time to meet you as per your appointment with them, and while we understand there may be other exigencies that might cause you to cancel, we request that any cancellations or rescheduing be done atleast twelve hours ahead of the scheduled start time. In case you need to change your appointment any closer than that to the appointed time, we will need you to pay for the counsellor's time. We may, at our discretion, offer waivers of cancellation fees or reduction in them.
Discounted fees and "Pay it forward"
We offer deferred payment options and sliding scales/ discounted fees where needed for clients who are not in a position to pay for counselling. We do expect some payment, even if a nominal amount, to ensure there is a financial value placed to value the professional commitment. We assure the same level of services to clients regardless of the payment structure.
We also have a "Pay it forward" process where those who wish to can pay towards subsidizing counselling for those who might need it. You could do this specifically for a number of sessions for specific people, or help us offset discounts we offer in general.
Contact Us
If you have any questions or comments about this Policy, please contact us at [email protected] .
Copyright: 2012, InnerSight Counselling & Training Centre LLP. Phone: +919611405684/ +919980781314 email: [email protected]